Four clear steps
Use the account currently signed in on your device. Make sure any information you need has been exported or recorded first—completed deletion cannot be undone.
- Open AccountChoose Account from the bottom navigation in VerifyX.
- Open account settingsFind and select Delete my account.
- Confirm your identityEnter your current password and type DELETE exactly as shown.
- Review and deleteRead the final summary, choose the appropriate business-owner option if shown, and press Delete permanently.
Open the app and follow Account → Delete my account.
Your deletion options
Standard user or employee
Your login is permanently removed. Your membership and access end immediately. Business records that belong to the business may remain under its owner’s control or for legitimate audit requirements.
Business owner
You must either transfer ownership to an authorized employee or choose to permanently delete the owned business together with your login.
Transfer ownership
Transfer ownership first when the business should continue. The new owner retains its authorized records and can manage employees, branches and settings.
Delete business and login
The owned business, employees, branches, receiving accounts, receipt records and settings are removed as described by the final confirmation screen.
Deleted and retained information
| Information | What normally happens |
|---|---|
| Login credentials and personal access | Deleted or invalidated when the account deletion completes. |
| Employee membership and sessions | Access ends and active sessions are invalidated. |
| Owned business operational data | Deleted when the owner explicitly chooses “Delete business & login.” |
| Business records not owned by the user | May remain with the business because they belong to its operational record and authorized owner. |
| Security, fraud-prevention and audit records | May be retained only for a limited period where reasonably necessary to protect the service, prevent misuse, comply with law or resolve disputes. |
| Protected backups | Removed through the normal backup rotation cycle and not restored for ordinary product use. |
When a legitimate retention purpose ends, retained information is deleted or de-identified. TECHNOVA does not keep deleted account information for advertising.
Account deletion FAQ
I cannot sign in. How can I request help?
Use VerifyX’s registration recovery options if available. If you still have access on another signed-in device, open Account → Support to obtain the configured support contact. You may also submit the request through in-app Feedback. For account security, TECHNOVA must verify that you control the account before deletion.
How long does deletion take?
Self-service account deletion is processed when the confirmation succeeds. Session invalidation is immediate. Protected backups and limited retained records follow their normal retention and rotation periods.
Does uninstalling VerifyX delete my account?
No. Uninstalling removes app data from that device but does not submit an account-deletion request. Use the steps above before uninstalling.
Can deletion be cancelled?
No. Once the server confirms permanent deletion, the account cannot be recovered. If you only need to stop using VerifyX temporarily, sign out instead.
Where can I read the full privacy terms?
Read the complete VerifyX Terms of Use & Privacy Policy, including security, sharing, retention and user-rights details.
Why confirmation is required
Deletion can affect business records and employee access, so VerifyX requires the current password and the exact confirmation word. A business owner may also need to transfer ownership or explicitly approve business deletion. These safeguards help prevent another person with temporary device access from destroying an account.
Cannot access your account?
Contact Yabsira Zenebe at +251938001802, [email protected], or official VerifyX support on Telegram. Include the phone number associated with your account and the business name, if relevant. TECHNOVA will verify account ownership before processing a request. Never send your password or OTP.
Pricing, account and deletion assistance from VerifyX.